Refund Policy

Effective date: 21 October 2026

No voluntary refunds

Mobile Robot Trader generally does not offer voluntary refunds or change-of-mind refunds for purchased digital robot licences or activated 30-day access. Please review the product description, device compatibility, price, payment currency and trading risks before purchasing.

When the law requires a remedy

This policy does not remove or limit any refund, cancellation, repair, replacement or other remedy required by applicable law, including the South African Consumer Protection Act or Electronic Communications and Transactions Act where applicable. If a licence was not delivered, the service was materially misrepresented, a payment was duplicated or another legally protected circumstance applies, contact support so the matter can be investigated and the legally required remedy provided.

Payment disputes

Unauthorised payments, chargebacks and cardholder rights are governed by applicable law and payment-network or payment-provider rules. We may request transaction information to investigate a dispute.

Plan duration

The standard licence term is 30 days after verified activation, for one permitted installation/device. Expiry does not itself entitle a customer to a refund.

For questions or to exercise your rights, contact Mobile Robot Trader through the contact channel published on our official website. If no contact channel is available, please request support before purchasing.